Better Business Bureau  

In July of 2006, I placed an order with Nu-Era Group for some store fixtures. They were plastic and not packed well at all. They arrived at my parents' broken and missing pieces. (I was living on Guam at the time.) Since 08-16-06, I have sent 4 emails and called 6 times. At one point I did talk to someone and they had to check on how to return the items (apparently they were shipped direct from the manufacturer & she didn't know if they wanted them back or would just give us credit.) I never heard back from her. I also got an email once that apologized for the delay & their customer service department was very busy handling customer requests and they would contact me soon. Yeah, well they've started contacting me - sending me PAST DUE notices and threatening to take action! (For some reason they never charged my credit card for these parts, but they did for the ones we kept.) I contacted the Better Business Bureau for help. Seriously, I have tried to resolve this! Finally on the last notice, they included an extension number, so I decided to give them one more chance and called that. Know what the lady told me? They wouldn't do anything because I've had the product more than 30 days! Can you believe it!? I explained to the lady I had been trying since we received them, but no one will get back with me. I asked to speak to her manager. He was "in a meeting". She said he would call me back. That was on 11/05. I also mentioned I have documentation of my attempts and have already reported them to the BBB. I still haven't heard back from them. They have until the 14th and the BBB will pursue it further. We'll see what happens.


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