Better Business Bureau Update

I did hear from Nu Era Group on November 14th. The lady I spoke with was quite nice. She actually remembered seeing my case awhile back and was wondering why nothing had been done yet. (Me too!) Anyway, they are going to credit my account within the next few days. We'll see how that goes.

This is what they submitted to the BBB:
On November 14, 2007, the business provided the following information:
After researching this complaint, we have determined that the customer is due a full refund. This refund amount has been turned over to our accounting department today, November 14th, and our customer should see a credit on their account in the next few days. We apologize for any inconvenience this may have caused, as we did have some difficulties with a system conversion that occurred during this time.